Elizabeth Maddeux is seeking a Customer Service Manager to lead branch customer service operations, ensure high customer satisfaction, resolve issues promptly, and enhance service delivery.
Job Overview
Industry
Customer Experience / Operations
Salary
N400,000
Job Type
On-site
Employment Type
Full Time
Location
Nigeria
Additional Location
None
Posted
March 25, 2026
Job Summary
Key Responsibilities
Supervise the customer service team and daily operations
Ensure timely resolution of customer complaints and inquiries
Monitor service quality and implement improvements
Train, mentor, and develop customer service staff
Ensure compliance with service standards and internal policies
Prepare and submit customer service performance reports
Required Qualifications
Bachelor’s degree in Business Administration, Marketing, Banking, or related field
4–6 years experience in customer service within the banking sector
Proficiency in Microsoft Office applications
Strong skills in customer relationship management, leadership, communication, conflict resolution, and service quality management
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Google Form
Fill out the Google Form to submit your application