Front Desk Officer

The Front Desk Officer will serve as the first point of contact for visitors and clients, ensuring a professional and welcoming environment, managing communications, and supporting administrative and operational activities.

Greet and welcome visitors in a friendly and professional manner

Answer, screen, and forward incoming phone calls

Maintain a clean, organized, and presentable reception area

Manage visitor logs, issue access badges, and follow security protocols

Receive, sort, and distribute incoming mail and deliveries

Provide accurate information to clients and visitors about the organization

Assist in scheduling appointments, meetings, and conference room bookings

Support administrative tasks including filing, photocopying, and data entry

Coordinate with internal departments to ensure smooth operations

Handle customer complaints or requests professionally and escalate when necessary

B.Sc. (Second Class Upper) or HND (Upper Credit)

Minimum of three years relevant experience

Proven experience as a receptionist, front desk officer, or similar role is an advantage

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Proficiency in MS Office (Word, Excel, Outlook)

Professional appearance, positive attitude, and ability to work under pressure with minimal supervision

Strong interpersonal and communication skills

None