Customer Support Specialist

The Customer Support Specialist will be responsible for delivering a reliable and empathetic customer experience by handling inquiries, resolving issues, coordinating deliveries, and maintaining clear communication across all customer touchpoints.

Respond promptly and professionally to customer inquiries and complaints via email, phone, and social media channels

Assist customers with order placement, changes, and product related information

Manage customer communication from item dispatch through to final delivery

Coordinate with store operations to ensure accurate and timely order fulfillment

Resolve customer complaints efficiently and in line with company standards

Prepare and submit daily activity and performance reports

Manage communication with last mile delivery partners

Identify opportunities to upsell products and close sales

Monitor customer interactions to ensure a consistent and positive experience

Strong attention to detail

Previous customer service experience is an added advantage

Ability to use a computer confidently and understand technology

Comfortable making calls to support customers effectively

Good written and spoken English

Ability to work independently and manage tasks effectively

Strong communication and interpersonal skills

Ability to identify simple improvements to everyday processes

None

Internet allowance

Health insurance

Access to learning resources and professional development opportunities

Paid time off

Employee discounts and loan options