A growing company is looking to hire a Customer Support Specialist to manage client interactions and enhance user experience. This role involves onboarding customers, resolving issues, and working closely with technical teams to improve products and services. It’s ideal for someone with a strong support background, especially within a tech or SaaS environment.
Job Posting Expired
This job posting has expired and is no longer accepting applications. The information below is for reference only.
Job Overview
Salary
₦200,000 – ₦250,000/month
Job Type
Remote
Employment Type
Full Time
Location
Lagos, Nigeria
Additional Location
None
Posted
April 14, 2026
Job Summary
Key Responsibilities
Act as the first point of contact for customers and guide them through onboarding
Follow up with clients to ensure smooth usage and satisfaction
Record user feedback and escalate technical concerns to the engineering team
Work closely with product and engineering teams to improve overall user experience
Develop support materials such as FAQs and user guides
Identify recurring issues and suggest improvements
Required Qualifications
Minimum of 2 years’ experience in customer support, preferably in tech or SaaS
Experience collaborating with engineering teams is an added advantage
Strong written and verbal communication skills
Ability to analyze customer issues and provide useful insights
Team-oriented mindset with a strong focus on customer satisfaction and empathy
Note: Send your resume along with a brief note
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Applications for this position closed on April 14, 2026.