Call Center Executive

Skipper Eye-Q Super Speciality Eye Hospital is seeking a Call Center Executive to serve as the first point of contact for patients, managing appointments, inquiries, and patient communication. The role requires excellent communication skills, empathy, and the ability to maintain accurate patient records while ensuring a smooth and positive patient experience.

Schedule, reschedule, confirm, and manage patient appointments using EMR or hospital software

Answer inbound calls and emails, providing information on eye care services, procedures, and doctor schedules

Handle complaints, de-escalate concerns, and conduct patient experience surveys

Record patient details, inquiries, and complaints accurately in the system

Verify patient demographics, insurance information, and prepare correspondence

Collaborate with optometrists, ophthalmologists, and clinical staff for seamless patient care

Make outbound calls to follow up on patient well-being and satisfaction

Maintain patient confidentiality and comply with data protection regulations

Bachelor’s Degree in Social Sciences, Humanities, Health Information Management, or related field

Minimum 2–5 years’ experience in a similar role, preferably in healthcare or medical call centers

Exceptional verbal and written communication skills in English; fluency in local languages (Yoruba, Igbo, Hausa) is a plus

Proficiency in Microsoft Office Suite and familiarity with EMR/hospital software

High empathy, patience, attention to detail, and customer-centric approach

Basic understanding of medical or eye care terminology is beneficial

Key Competencies:

Multitasking: Manage high-volume calls while navigating systems efficiently

Problem-Solving: Quickly identify and resolve patient issues

Empathy: Maintain professionalism and support patients, including those distressed by vision issues

Send an updated CV

cc: skippereyeqnigeria@gmail.com

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