Customer Service Representative

Swift Consulting Limited is hiring on behalf of its client, an E-commerce company, for the role of Customer Service Representative. The successful candidate will manage customer interactions, resolve issues efficiently, and contribute to delivering a seamless shopping experience that promotes satisfaction and loyalty.

Respond to customer inquiries across phone, email, live chat, and social media channels in a timely manner

Address complaints, manage order concerns, and process returns or refunds professionally

Provide clear and accurate details regarding products, services, and delivery updates

Maintain comprehensive records of customer communications and transactions

Work closely with logistics, warehouse, and operations teams to resolve customer-related matters

Support initiatives aimed at improving customer satisfaction and retention

Bachelor’s Degree, OND, or HND in Business Administration, Mass Communication, Marketing, or a related discipline

One to three years of relevant experience in customer service, call center operations, or a similar position, preferably within the e-commerce industry

Strong verbal and written communication skills

Effective problem-solving and conflict management abilities

Proficiency in CRM systems, chat platforms, email tools, and general computer applications

Ability to manage multiple tasks in a fast-paced work environment

Strong interpersonal skills with a customer-oriented mindset

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