Cowrywise is seeking passionate Customer Experience Specialists to engage with customers, ensure satisfaction, and deliver exceptional service across multiple channels. The role requires understanding Cowrywise products, assisting clients, and identifying improvements to enhance the customer experience.
Job Posting Expired
This job posting has expired and is no longer accepting applications. The information below is for reference only.
Job Overview
Salary
₦500,000 – ₦650,000 / month
Job Type
Hybrid
Employment Type
Full Time
Location
Lagos, Nigeria
Additional Location
None
Posted
January 20, 2026
Job Summary
Key Responsibilities
•Manage customer interactions across phone, email, and other channels
•Explain savings and investment products in simple, practical terms
Identify recurring issues and provide actionable recommendations to improve processes
•Support customer engagement initiatives and ensure positive experiences
Required Qualifications
•1–2 years relevant experience
•Keen interest in fintech and wealth management
•Excellent communication and interpersonal skills
•Strong analytical skills and patience to understand customer needs
•Resilience in handling pushbacks and problem-solving
Preferred Skills:
•Experience in client-facing roles
•Passion for people, data, and products
•Ability to work in a fast-paced, challenging environment
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Applications for this position closed on January 20, 2026.