The Customer Service Representative will provide professional support to clients, addressing inquiries and resolving issues efficiently. The role requires clear communication, active listening, and the ability to deliver excellent customer service in a bilingual environment.
Job Posting Expired
This job posting has expired and is no longer accepting applications. The information below is for reference only.
Job Overview
Salary
Attractive
Job Type
On-site
Employment Type
Full Time
Location
Lagos, Nigeria
Additional Location
None
Posted
January 08, 2026
Job Summary
Key Responsibilities
* Respond to customer inquiries via phone, email, or chat
* Understand and address customer needs, concerns, and complaints
* Maintain professional and clear communication with clients
* Compose accurate and well-structured written responses
* Utilize Microsoft Office tools to support daily tasks
* Work collaboratively with team members to ensure service quality
* Maintain knowledge of company services and procedures
* Meet performance targets and maintain customer satisfaction standards
Required Qualifications
* HND or Bachelor’s Degree
* 1–3 years relevant experience, with at least 6 months in a contact center
* Bilingual: English plus Hausa, Igbo, or Yoruba
* Clear verbal and written communication skills
* Active listening and problem-solving skills
* Basic proficiency in Microsoft Office
* Maximum age: 35 years
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Applications for this position closed on January 08, 2026.