Mabilla Group is a fast-growing fintech company with multiple digital financial products. We are currently recruiting experienced customer support professionals to join our remote team.
Job Posting Expired
This job posting has expired and is no longer accepting applications. The information below is for reference only.
Job Overview
Salary
₦250,000 - #350,000 Monthly
Job Type
Remote
Employment Type
Full Time
Location
Nigeria
Additional Location
None
Posted
December 22, 2025
Job Summary
Key Responsibilities
• Lead and manage the customer support team
• Oversee daily support operations across all Mabilla Group products
• Handle escalations and complex customer issues
• Set performance targets, KPIs, SOP and service standards
• Collaborate with Technical, Marketing, and Operations teams to improve customer experience
Required Qualifications
• Minimum of 3 years experience in customer support, with leadership/people management experience
• Fintech industry background
• Experience managing remote customer support teams
• Strong knowledge of CRM , Social media and support tools
• Excellent leadership, organizational, and multitasking skills
• Ability to manage support operations across multiple products
• HND or B.Sc. in any related discipline
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Applications for this position closed on December 23, 2025.