Customer Relationship Officer

This role focuses on managing client relationships, responding to inquiries, ensuring customer satisfaction, and supporting internal teams to resolve issues and enhance engagement.

Manage and strengthen client relationships

Serve as primary contact for customers

Respond to inquiries and resolve concerns promptly

Support internal teams in addressing client issues

Identify ways to improve customer engagement and retention

Assist with customer financial transactions when needed

Maintain accurate records and reports

Experience in relationship management or customer-facing roles

Strong communication and customer service abilities

Sales experience with proven results

Good knowledge of Microsoft Word/Excel

Organizational and time management skills

Ability to work both independently and in a team

Degree in Business Administration, Marketing, or related field preferred

*Location: Mega Chicken, Lekki, Lagos

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