FMR CONSULT is recruiting an Operations Lead to manage the daily activities of a salon, ensuring efficient service delivery, strong customer satisfaction, and effective staff performance. The role involves overseeing operations, team leadership, maintenance, reporting, and compliance.
Supervise day-to-day salon operations, appointments, and workflow
Lead and motivate staff, conduct meetings, review performance, and implement improvement plans
Ensure professional customer service, manage complaints, and improve client retention strategies
Monitor inventory, track product usage, conduct audits, and facilitate timely restocking
Maintain salon cleanliness, oversee equipment maintenance, and enforce safety standards
Identify training needs, onboard new staff, and encourage continuous professional development
Prepare weekly and monthly reports, track revenue and costs, and recommend improvements
Enforce adherence to company policies, grooming standards, and code of conduct, including disciplinary actions when needed
Minimum of three years’ experience in operations or managerial roles, preferably in beauty, hospitality, or retail
Bachelor’s degree in Business Administration, Hospitality, or a related field is preferred
Strong leadership, organizational, multitasking, and communication abilities
Proficiency with salon software such as Timely, inventory tools, and MS Office or Google Workspace
Ability to work professionally under pressure in a fast-paced environment
None
Send your application via email with the provided subject line