MIM Finance Company Limited is seeking a dynamic and energetic Performance Coach to lead, motivate, and develop contact centre agents supporting UK clients. The role focuses on performance coaching, team motivation, and maintaining high operational standards.
* Provide daily leadership and motivation on the operations floor
* Listen to live and recorded calls to identify coaching opportunities
* Coach, mentor, and motivate agents to meet personal and team KPIs
* Design and deliver training sessions, refreshers, and performance workshops
* Develop incentive and recognition programmes
* Identify individual and team development needs
* Reinforce company values, processes, and client culture
* Monitor team performance and report insights to management
* Collaborate with Team Leaders, QA, and HR to maintain a supportive and accountable environment
* Bachelor’s degree or equivalent experience in Business, Communication, or related field
* Minimum 3 years’ experience in team leadership, coaching, or training
* Strong communication, interpersonal, and motivational skills
* Proven coaching and mentoring experience
* Energetic, process-driven, and performance-focused
* Experience in financial services, customer service, or debt collection is an advantage
None
Send your application via email with the provided subject line