Omniretail is seeking an experienced Head of Payment Excellence to lead innovation across its fintech operations. The role focuses on advancing payment systems, lending, collections, and POS performance while driving data-led decision-making and operational efficiency.
* Set and implement the overall Payment Excellence strategy in alignment with business goals
* Work with Product, Engineering, Data, and Operations teams to build and deploy fintech solutions
* Create strategic roadmaps to enhance customer financial engagement and improve lending outcomes
* Partner with the Data Excellence team to develop credit scoring models, dashboards, and predictive analytics
* Use SQL, Python, and BI tools to support financial insight and decision-making
* Identify customer payment behaviors to reduce NPL and enhance repayment performance
* Introduce AI and automation to optimize payment, lending, and collection processes
* Build integrated systems that unify commerce, lending, and payment data
* Lead business process improvements to reduce manual effort and strengthen collection efficiency
* Guide product development by turning business needs into scalable technical solutions
* Support the launch and monitoring of new fintech tools, including AI-driven customer engagement features
* Track KPIs such as BNPL customer growth, repayment rates, NPL ratio, and POS utilization
* Drive continuous improvements while ensuring compliance and maintaining customer trust
* Bachelor’s in Finance, Business, Data Analytics, Computer Science, or related field
* Master’s degree (MBA or equivalent) is an advantage
* 8–12 years’ experience in fintech, financial operations, or data-driven business optimization
* Proven experience in BNPL, digital lending, customer finance, or payment operations
* Strong understanding of financial data modeling, credit scoring, and automation processes
* Hands-on ability with SQL, Python, and BI tools
* Strong communication skills and the ability to manage cross-functional teams
* Experienced in leading multiple high-impact, measurable projects
None
Send your application via email with the provided subject line