The Startup Place Limited is looking for a proactive Customer Service Officer to enhance customer engagement, acquisition, and conversion across digital platforms. This role blends customer support with digital marketing initiatives to drive brand growth and retention.
* Develop and execute digital strategies to boost customer engagement and acquisition.
* Manage online communications, social media accounts, and sales platforms.
* Design and implement campaigns to increase brand awareness and market growth.
* Analyze customer feedback to improve retention and service quality.
* Deliver exceptional customer support and resolve inquiries efficiently.
* Identify opportunities for upselling and cross-selling products or services.
* Experience in digital marketing.
* Knowledge of SEO, PPC, email marketing, and customer journey optimization.
* Strategic thinking with a focus on branding and growth.
* Strong communication, problem-solving, and organizational skills.
* Ability to multitask effectively and manage multiple digital platforms.
*Platforms:*
* Instagram, TikTok, Twitter, LinkedIn, WhatsApp, Website
None
Send your application via email with the provided subject line