Customer Service Representative

Careerbuddy is seeking a Customer Service Representative to serve as the first point of contact for customers, ensuring smooth interactions, resolving inquiries, and delivering a consistently positive experience across all touchpoints.

• Respond to customer inquiries through phone, email, and in-person channels
• Resolve complaints and escalate complex issues when required
• Provide accurate information on products, services, and platform features
• Log and track customer interactions using internal CRM tools
• Ensure courteous, professional, and timely service delivery
• Maintain a well-groomed, presentable appearance while representing the company

• Minimum of OND in a relevant field
• Previous customer service experience, preferably in fintech, banking, or similar industries
• Strong communication, interpersonal, and problem-solving skills
• Calm, attentive, and helpful attitude
• Personable, well-groomed, and professionally presented
• Detail-oriented with the ability to remain composed under pressure

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