Product Success Manager

Aha! is seeking a Product Success Manager to provide consultative support to product teams at the world’s leading companies. This role focuses on guiding customers in using Aha!’s suite of product development tools rather than managing development work. The position is fully remote and ideal for product managers who enjoy working directly with customers.

Guide organizations in improving innovation and software development processes

Deliver responsive customer service using Aha!’s proven frameworks

Support customers from demo to active subscription, including procurement, legal, and security processes

Teach best practices for strategy setting, idea capturing, work prioritization, and visual roadmap creation

Help customers integrate Aha! tools with existing systems

Share customer feedback internally and test new product functionality as needed

Mentor newer team members in demos, best practices, and integrations

Minimum 3 years of experience in product management or a similar role

Experience defining, managing, or launching new software functionality

Proficiency with go-to-market processes and complex software applications

Strong communication skills for explaining best practices and resolving challenges

Customer-focused mindset, preferring direct customer interaction over developer coordination

None

* Profit sharing and retirement contributions
* Medical, dental, and vision coverage
* Up to 200 hours of paid time off annually
* Paid parental leave, care, and bereavement leave
* Up to $1,000 annually for external learning with paid learning time
* Volunteer opportunities