Senior Customer Success Manager

RevenueCat is seeking a Senior Customer Success Manager to manage strategic customer accounts, drive product adoption, and help customers achieve business growth through proactive account management and customer success strategies.

Manage a portfolio of strategic RevenueCat customers and maximize customer value.

Build strong relationships with customers and understand their business goals.

Drive product adoption, customer retention, and account growth.

Identify customer challenges and coordinate with internal teams to deliver effective solutions.

Analyze customer performance data to identify risks and growth opportunities.

Provide strategic recommendations on monetization, pricing, retention, onboarding, and user acquisition.

Collaborate with product, engineering, growth, and support teams to ensure customer success.

Maintain accurate account records and manage customer engagements using CRM and collaboration tools.

Minimum of 5 years' experience in Customer Success, Account Management, Strategic Consulting, Product, Marketing, Sales, Support, Growth, or a related customer-facing role.

Experience managing strategic or high-value customer relationships.

Strong understanding of app growth, monetization, pricing, retention, lifecycle, onboarding, and user acquisition.

Ability to analyze data and provide actionable business recommendations.

Comfortable working with technical products and technical stakeholders.

Excellent written and verbal communication skills.

Strong stakeholder management, organization, and prioritization abilities.

Experience working remotely using tools such as Google Docs, Slack, Zoom, Linear, Salesforce, and Notion.

None