Customer Service Representative

Outcess Solutions Nigeria Limited is seeking a customer-focused Customer Service Representative to provide exceptional support, resolve customer inquiries, and ensure a positive customer experience across multiple communication channels.

• Respond to customer inquiries via phone, email, live chat, and social media.
• Resolve customer complaints promptly and professionally.
• Maintain accurate records of customer interactions and resolutions.
• Provide customers with clear information about products, services, and company policies.
• Escalate complex issues to the appropriate department when necessary.
• Deliver excellent customer service while maintaining company standards.

• Bachelor's Degree or HND.
• Previous customer service or call centre experience is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and customer relationship skills.
• Good computer proficiency, including Microsoft Office applications.

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