Client Relations and Sales Representative

A company is seeking a smart, customer-focused, and commercially aware Client Relations and Sales Representative to manage customer interactions, drive client acquisition, strengthen customer relationships, and deliver an exceptional customer experience while supporting business growth.

• Respond to customer inquiries via phone, WhatsApp, email, social media, and walk-ins.
• Provide accurate information on products, services, pricing, and company processes.
• Manage customer inquiries from initial contact through successful conversion.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Follow up on consultations, bookings, and customer requests.
• Identify customer needs and recommend suitable products or services.
• Support upselling, cross-selling, and customer retention initiatives.
• Schedule appointments, consultations, and follow-up sessions.
• Maintain accurate customer records and activity reports.
• Coordinate with internal teams to ensure seamless service delivery.
• Gather customer feedback and contribute to service improvement initiatives.

• Bachelor's Degree (B.Sc.) in Marketing, Business Administration, Communication, or a related field.
• 3–4 years' experience in customer service, sales support, client management, front desk, or related roles.
• Experience in healthcare, hospitality, retail, wellness, lifestyle, or premium service environments is an advantage.
• Strong customer relationship management and sales skills.
• Excellent verbal and written communication skills.
• Strong problem-solving, conflict resolution, and interpersonal skills.
• Highly organized with the ability to multitask in a fast-paced environment.
• Proficiency in administrative coordination and customer record management.

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