Pharmarun is an on-demand platform that provides fast and easy access to medication through a network of pharmacies and logistics partners. The Customer Service (B2B) Associate will manage communication and support for Pharmarun’s institutional partners — including hospitals, insurers, and telehealth providers. The ideal candidate should be service-oriented, detail-driven, and efficient in managing B2B client relations.
Manage incoming partner requests via email, chat, and CRM platforms.
Serve as the primary contact for B2B clients regarding order status, fulfilment updates, and issue resolution.
Ensure timely and professional communication across all correspondence.
Track partner feedback and escalate operational or technical issues to relevant teams.
Maintain accurate records of client interactions and service requests.
Collaborate with operations and logistics teams to ensure smooth delivery processes.
Support onboarding of new B2B clients and ensure understanding of Pharmarun’s platform and processes.
Prepare weekly service and performance reports for internal review.
Bachelor’s degree in Communications, Business, or related field.
1–3 years of experience in B2B customer service, preferably in healthcare, logistics, or tech.
Excellent written and verbal communication skills.
Strong attention to detail and problem-solving ability.
Proficiency with CRM and ticketing tools (e.g., HubSpot, Zendesk, Notion).
Proactive team player with a service-first mindset.
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