Receptionist (Experienced)

Eko Hotels & Suites is seeking an experienced Receptionist to deliver exceptional guest service and ensure smooth front desk operations. The ideal candidate should have a strong hospitality background, excellent communication skills, and experience using hotel property management systems.

• Welcome and assist guests with check-in and check-out procedures.
• Handle guest inquiries, reservations, and requests professionally.
• Manage front desk operations using hotel management systems.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate guest records and process payments.
• Resolve guest complaints promptly and professionally.
• Ensure a welcoming and efficient reception environment.

• 3–5 years' experience as a Receptionist in a hotel environment.
• High school diploma or equivalent (Hospitality or Customer Service certification is an advantage).
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Opera, Marriott, or similar hotel management systems.
• Ability to work flexible hours, including weekends and holidays.

• Experience in a luxury hotel or resort.
• Knowledge of hospitality industry standards.
• Familiarity with property management systems.
• Strong organizational and time management skills.

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