Call Centre Agent

GEM HR Consulting is recruiting a Call Centre Agent on behalf of Nairabet. This remote role is ideal for customer-focused professionals who can deliver excellent support, resolve customer inquiries efficiently, and maintain a high standard of service while working independently.

• Handle customer inquiries through approved communication channels.
• Provide timely and professional customer support.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain accurate customer records and interaction logs.
• Deliver excellent customer service while meeting performance targets.
• Utilize customer support tools and systems effectively.
• Work independently in a remote environment while collaborating with the support team.

• Degree or HND in a relevant field.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work independently in a remote environment.
• Good computer literacy and proficiency with customer support tools is an advantage.

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