IT Support Specialist

Hitech Construction Company Limited is seeking an IT Support Specialist to provide technical support, maintain IT systems, and ensure the smooth operation of hardware, software, and network infrastructure across the organization.

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and network connectivity issues.
• Manage user accounts and provide Microsoft 365 and Active Directory support.
• Perform hardware and software installations, updates, and routine system maintenance.
• Log, track, and resolve support requests using IT ticketing systems.
• Deliver excellent customer service while ensuring timely resolution of IT issues.

• 1–2 years of experience in IT support.
• Proficiency in Windows Operating Systems, Microsoft 365, and Active Directory.
• Strong knowledge of desktop, laptop, printer, and peripheral support.
• Experience troubleshooting LAN/WAN, Wi-Fi, VPN, and network connectivity issues.
• Familiarity with IT ticketing systems, hardware/software installation, and system maintenance.
• Excellent troubleshooting, communication, customer service, and problem-solving skills.
• Bachelor's degree or HND in Computer Science, Information Technology, or a related field.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or ITIL are an added advantage.

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