IT Support Officer

Grandville is seeking an experienced IT Support Officer to provide first-level technical support, maintain IT infrastructure, and ensure the smooth operation of hardware, software, and network systems. The ideal candidate will possess strong troubleshooting skills and a solid background in IT support.

• Provide first-level technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
• Troubleshoot and resolve system, network, and application issues promptly.
• Monitor and maintain network infrastructure and internet connectivity.
• Manage user accounts, passwords, and access permissions.
• Install software updates, antivirus solutions, and security patches.
• Perform routine system backups and assist with data recovery when required.

• Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum of 3 years' experience in an IT support role.
• Good knowledge of Windows operating systems, Microsoft Office Suite, networking, and hardware troubleshooting.
• Familiarity with Active Directory, Office 365, CCTV systems, IP telephony, and basic server administration is an added advantage.
• Strong problem-solving and analytical skills.
• Professional IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications are an added advantage.

None

Competitive salary.
Professional growth and development opportunities.
Collaborative and supportive work environment.