Customer Service Representative

Fidas Consults is seeking a highly organized and communicative Customer Service Representative to manage customer interactions, oversee order fulfillment, and resolve inquiries across various channels. The ideal candidate will have prior experience in customer operations and a proven track record of maintaining high satisfaction levels under pressure.

Respond efficiently and professionally to customer inquiries across multiple communication channels.

Follow up on deliveries and logistics to guarantee a seamless customer experience and ensure maximum satisfaction.

Handle and resolve customer complaints promptly, turning negative experiences into positive outcomes.

Maintain accurate, up-to-date customer profiles and comprehensive order records.

Prepare detailed customer service reports and track complaint trends to help improve overall operational processes.

Minimum of 2–3 years of hands-on experience in customer service, order processing, or a closely related role.

Excellent written and verbal communication skills.

High proficiency in utilizing WhatsApp Business, Microsoft Office, and Google Workspace applications.

Strong problem-solving, organizational, and multitasking abilities.

Ability to work effectively and maintain composure under pressure.

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