Social Media & Client Relations Personnel

Soothening Apartments is hiring a proactive and creative Social Media & Client Relations Personnel to manage online presence, engage with potential guests, coordinate bookings, and deliver excellent customer service. This role blends digital marketing with client relationship management in a premium hospitality brand.

• Manage and maintain social media platforms
• Schedule and publish content across channels
• Respond to comments, messages, and inquiries
• Assist in content planning and coordination
• Monitor engagement and contribute ideas to improve visibility
• Plan and run paid ad campaigns (Meta Ads Manager, TikTok Ads)
• Track performance and optimize campaigns
• Serve as first point of contact for inquiries
• Respond promptly to prospective and existing clients
• Provide details on apartments, pricing, and availability
• Coordinate bookings and reservations
• Confirm payments and booking details
• Follow up on inquiries and convert leads
• Maintain accurate booking records
• Deliver excellent service throughout the guest journey
• Build and maintain positive relationships
• Handle customer concerns professionally
• Ensure clear and timely communication

• Experience managing social media for a brand/business
• Strong written and verbal communication skills
• Experience in customer service, hospitality, or client relations
• Excellent organization and multitasking skills
• Strong attention to detail
• Ability to work independently and proactively
• Professional and customer-focused attitude
• Lagos-based preferred 

NOTE: Send your CV and a short introduction about your experience

Highly organized and responsive

Customer-focused and solution-driven

Detail-oriented

Comfortable with both social media and customer interactions

Passionate about delivering excellent customer experiences

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