A premium fashion brand in Lekki is seeking a Customer Service Expert / Team Lead to manage customer experience, drive sales, and supervise a small support team. The role combines customer service, sales execution, and team leadership to improve satisfaction and revenue performance.
Job Posting Expired
This job posting has expired and is no longer accepting applications. The information below is for reference only.
Job Overview
Salary
₦300,000 – ₦400,000 monthly (incentives included)
Job Type
Full-time
Employment Type
Full Time
Location
Lekki, Lagos, Nigeria
Additional Location
None
Posted
June 17, 2026
Job Summary
Key Responsibilities
- Manage customer inquiries, complaints, and orders across phone, WhatsApp, email, and social media
- Drive sales through upselling, cross-selling, and objection handling
- Execute marketing campaigns, promotions, and customer follow-ups
- Lead and support a small customer service team
- Set daily targets and monitor staff performance
- Track key metrics such as response time, conversion rate, and customer satisfaction
- Identify issues and recommend process improvements
- Act as a brand representative for premium fashion and leather goods
Required Qualifications
- Minimum of 3+ years experience in customer service, sales, or client-facing roles
- Team leadership experience is an advantage
- Strong ability to close sales and handle objections
- Experience executing marketing or sales campaigns
- Excellent communication skills in English (Yoruba or Igbo is an advantage)
- Proficiency in CRM tools, WhatsApp Business, and spreadsheets
- Strong organizational and problem-solving skills
- Interest in fashion, luxury goods, and lifestyle brands
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Applications for this position closed on June 17, 2026.