Customer Service Representative (Male)

Customer Service Representative – Blooming Chicken (Linea Group Subsidiary)

Blooming Chicken, a subsidiary of Linea Group, is seeking a qualified Customer Service Representative to deliver excellent customer experiences and support daily operations in a fast-paced restaurant environment. The ideal candidate should be a male between the ages of 21 and 26, residing within or around Karu, Nasarawa, Asokoro, or nearby locations.

Applicants must possess a minimum of 2–3 years of continuous work experience in a hotel, hospitality, restaurant, or fast-food setting, with proven customer-facing experience. Strong communication skills, professionalism, a neat appearance, and the ability to work efficiently under pressure are essential.

This is a full-time, on-site role based in Abuja. The Customer Service Representative will be responsible for delivering exceptional customer service by handling inquiries, requests, complaints, and orders through phone, email, and in-person interactions. The role requires providing timely, accurate, and professional support to ensure a positive customer experience.

Key responsibilities include maintaining accurate records of customer interactions, updating customer information in internal systems, processing orders, and following up to ensure customer satisfaction. The successful candidate will work closely with other departments to resolve customer concerns, escalate complex issues when necessary, and communicate resolutions effectively.

In addition, the Customer Service Representative will support daily restaurant operations, contribute to a welcoming and customer-focused environment, and identify opportunities for service improvement. The ideal candidate must demonstrate strong communication and interpersonal skills, professionalism, attention to detail, and the ability to thrive in a fast-paced environment while upholding Blooming Chicken's service standards.

• Minimum of SSCE, OND, or equivalent qualification
• 2–3 years of continuous experience in a hotel, hospitality, restaurant, or fast-food environment
• Previous customer-facing experience is required
• Excellent communication and customer service skills
• Professional appearance and positive attitude
• Ability to work effectively in a fast-paced environment
• Male, aged 21–26 years
• Resides within or around Karu, Nasarawa, Asokoro, or nearby areas

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work in a fast-paced environment
• Problem-solving and conflict-resolution skills
• Teamwork and collaboration
• Professional appearance and attitude
• Time management and organizational skills
• Attention to detail
• Ability to multitask effectively
• Basic computer and POS system knowledge

2-3 years

Flexible shift-based schedule, including weekdays, weekends, and public holidays as required. Employees must be punctual and able to work in a fast-paced restaurant environment.