Customer Experience Officer

Venus Finance is seeking a Customer Experience Officer to manage client interactions, support customer success initiatives, and ensure high-quality service delivery. The role is ideal for a candidate with strong communication skills and experience in client engagement, particularly within a finance-driven environment focused on customer satisfaction and financial inclusion.

• Manage client engagement and customer success activities
• Handle customer inquiries and provide timely resolutions
• Build and maintain strong relationships with clients
• Ensure excellent customer service delivery across all touchpoints
• Support onboarding and retention of customers
• Collaborate with internal teams to improve customer experience
• Track and report customer feedback and service performance
• Contribute to initiatives that improve financial inclusion and user satisfaction

• Minimum of BSc in Finance, Business Administration, Marketing, or related field
• Proven experience in client engagement and customer success
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Goal-oriented with strong passion for customer service and financial inclusion

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