Outcess Solutions Limited is seeking a Call Centre Team Lead to supervise and support call centre agents. The role focuses on ensuring excellent customer service delivery, meeting performance targets, and maintaining operational efficiency.
Job Overview
Salary
₦150,000 – ₦200,000 monthly
Job Type
Full-time
Employment Type
Full Time
Location
Ikeja, Lagos, Nigeria
Additional Location
None
Posted
May 20, 2026
Job Summary
Key Responsibilities
- Supervise and support call centre agents
- Ensure delivery of excellent customer service
- Monitor team performance and track KPIs
- Coach and train agents to improve performance
- Handle escalations and resolve customer issues
- Ensure compliance with company policies and procedures
- Drive operational efficiency within the team
Required Qualifications
- Bachelor’s degree in any discipline
- Minimum of 2 years’ relevant experience
- Strong leadership and supervisory skills
- Good communication and problem-solving abilities
- Ability to manage performance targets and team operations
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
lawal.fatima@outcess.com