Outcess Solutions Limited is seeking a Call Centre Team Lead to supervise and support call centre agents. The role focuses on ensuring excellent customer service delivery, meeting performance targets, and maintaining operational efficiency.
Job Posting Expired
This job posting has expired and is no longer accepting applications. The information below is for reference only.
Job Overview
Salary
₦150,000 – ₦200,000 monthly
Job Type
Full-time
Employment Type
Full Time
Location
Ikeja, Lagos, Nigeria
Additional Location
None
Posted
May 20, 2026
Job Summary
Key Responsibilities
- Supervise and support call centre agents
- Ensure delivery of excellent customer service
- Monitor team performance and track KPIs
- Coach and train agents to improve performance
- Handle escalations and resolve customer issues
- Ensure compliance with company policies and procedures
- Drive operational efficiency within the team
Required Qualifications
- Bachelor’s degree in any discipline
- Minimum of 2 years’ relevant experience
- Strong leadership and supervisory skills
- Good communication and problem-solving abilities
- Ability to manage performance targets and team operations
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Applications for this position closed on May 21, 2026.