A company is hiring an IT Help Desk Agent to provide technical support, troubleshoot system issues, and ensure smooth IT operations. This role is ideal for candidates with foundational IT support experience and strong problem-solving skills.
Job Overview
Salary
Negotiable
Job Type
Full-time (Hybrid)
Employment Type
Full Time
Location
Ikeja, Lagos, Nigeria
Additional Location
None
Posted
May 06, 2026
Job Summary
Key Responsibilities
- Troubleshoot workstations, software installations, and user access issues
- Provide clear updates, documentation, and support logs
- Follow SOPs and runbook procedures accurately
- Deliver timely support in a fast-paced environment
- Maintain system access and assist users with IT-related challenges
Required Qualifications
- 1–3 years experience in IT support or help desk role
- Bachelor’s degree in Computer Science, IT, or related field
- Basic knowledge of IT Service Management (ITSM) tools and principles
- Strong troubleshooting and user access management skills
- Good attention to detail and communication skills
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
jobs@cecureintel.com
Subject Line:
"jobs@cecureintel.com"