New Era is looking for a Logistics Officer to coordinate daily delivery operations, manage customer delivery requests, and ensure timely and accurate dispatch of items. The role serves as the main link between customers and the delivery team, ensuring smooth and efficient logistics processes.
Receive, prioritize, and organize daily customer delivery requests
Prepare and manage delivery schedules for dispatch riders
Assign deliveries based on location, urgency, and timelines
Ensure all items for dispatch are documented and ready for delivery
Work closely with dispatch riders to ensure smooth execution of deliveries
Track dispatched items and monitor delivery status in real time
Confirm successful deliveries and obtain proof where required
Escalate delays, incidents, or delivery challenges promptly
Serve as the primary contact for delivery-related customer inquiries
Provide delivery updates and resolve complaints professionally
Verify delivery details including address, contact person, and preferred delivery time
Maintain accurate delivery logs, dispatch records, and customer request registers
Update delivery status reports daily and file logistics documents appropriately
Identify ways to optimize delivery routes and turnaround times
Support inventory or item movement tracking as needed
Ensure compliance with company logistics procedures and safety standards
OND, HND, or BSc in Logistics, Business Administration, or a related field
1–3 years experience in logistics, dispatch coordination, or operations
Experience working with dispatch riders or delivery teams is an advantage
Basic computer skills, including Excel, Google Sheets, or logistics software
Strong communication and customer service abilities
Excellent organizational and multitasking skills
High attention to detail and ability to work under pressure
*Interested and qualified candidates should send their CV
None
Send your application via email with the provided subject line