The Hotel Supervisor will oversee daily operations across all hotel departments, ensuring smooth service delivery, high guest satisfaction, and effective staff management. The role focuses on maintaining operational standards, coordinating between teams, and upholding hotel policies and safety protocols.
* Manage daily hotel operations across front office, housekeeping, food & beverage, security, and maintenance
* Ensure guest rooms, public areas, and facilities are clean, functional, and well-prepared
* Monitor staff attendance, appearance, performance, and adherence to hotel policies
* Deliver high-quality guest service and promptly address complaints or concerns
* Handle VIP guest relations and escalated service issues professionally
* Prepare staff rosters, assign duties, and supervise workflow across departments
* Train, coach, and guide staff on service standards and workplace conduct
* Document daily operational activities, incidents, and occupancy reports
* Monitor hotel supplies, control costs, and prevent wastage
* Report maintenance needs, damages, or faulty equipment promptly
* Ensure compliance with health, safety, and regulatory standards
* Coordinate with security to maintain a safe environment for guests and staff
* Serve as liaison between management and staff to ensure smooth operations
* Perform additional duties as assigned to support hotel management
* Must reside in Wilmer, Apapa; Olodi, Apapa; Boundary, Ajegunle; or Festac and surrounding areas
* Previous supervisory or managerial experience in hotel operations is preferred
* Strong leadership, organizational, and communication skills
None
Send your application via email with the provided subject line