Manage a portfolio of consumers, supervise call centre staff, and ensure timely, accurate, and high-quality customer service.
Job Overview
Salary
Attractive
Job Type
On-site
Employment Type
Full Time
Location
Bukuru, Plateau State, Nigeria
Additional Location
None
Posted
December 23, 2025
Job Summary
Key Responsibilities
Oversee consumer accounts and maximize benefits to NESCO
Provide regular updates to consumers on events and campaigns
Ensure accuracy and timeliness of all services and programs
Handle and resolve customer complaints efficiently
Supervise call centre team and key account managers
Prepare periodic reports for Head, Distribution
Perform other tasks as assigned
Required Qualifications
First Degree or equivalent in Business Administration or Social Science
5–7 years relevant experience, including at least 3 years in a leadership role
Knowledge of electricity regulations, account management, and energy loss reduction
Customer-oriented with strong communication, supervisory, and problem-solving skills
Proficiency in data gathering, analysis, and business intelligence
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply In Person
Visit the location below to submit your application in person
Address:
Submit applications with confidential cover letter, CV, copies of certificates, and contacts of three referees by courier or in person to:
The Managing Director,
Nigerian Electricity Supply Corporation (Nigeria) Limited,
10 Barkin Ladi Road,
P. O. Box 15, Bukuru, Jos South,
Plateau State, Nigeria.