We are looking for a thoughtful, customer-focused Client Experience Associate to support clients of Ceviant Finance House. This role ensures smooth onboarding, timely communication, issue resolution, and an excellent client journey across credit, treasury, and. You will be the first point of contact for clients and a key link between Finance House operations and clients' needs.
Performance Metrics (KPIs)
Client satisfaction and feedback.
Turnaround time for inquiries and issue resolution.
Accuracy and completeness of client documentation.
Reduction in escalations and repeat issues.
Who Will Succeed in This Role
A patient, empathetic, and structured communicator who enjoys helping clients navigate financial services with
ease and confidence.
1–3 years' experience in client experience, customer success, or relationship management.
Experience in fintech, lending, or financial services is strongly preferred.
Strong communication skills and a client-first mindset.
Ability to stay organized, manage multiple client requests, and follow through reliably.
Comfort working with internal systems, CRMs, and operational tools.
None
Send your application via email with the provided subject line