Loan Recovery Officer

Strivo Labs is seeking a proactive and detail-oriented Loan Recovery Officer to manage defaulted accounts, drive repayment efficiency, and minimize credit losses while maintaining strong customer relationships.

Follow up with borrowers on overdue payments via calls, emails, SMS, and field visits

Negotiate repayment plans, settlements, and restructuring options

Recover delinquent accounts professionally and escalate chronic cases to the Recovery Manager

Monitor loan accounts, track repayment patterns, and maintain accurate records

Prepare weekly and monthly recovery performance reports

Ensure compliance with regulatory guidelines and internal policies

Identify high-risk accounts, flag fraudulent cases, and support legal actions

Educate customers on repayment obligations and handle disputes professionally

Collaborate with credit, risk, operations, and external recovery partners

Suggest process improvements to enhance recovery efficiency

5–10 years’ experience in Loan Recovery, Collections, Credit Control, or related roles

Experience in microfinance, lending, digital lending, or financial services is an advantage

Strong negotiation, communication, and conflict resolution skills

Ability to remain firm, calm, and professional during challenging conversations

Good understanding of loan processes, credit risk, and repayment cycles

Proficient with CRM tools, spreadsheets, and recovery tracking systems

Strong organizational, reporting, and documentation skills

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