This role leads business continuity operations for the EMEA region, ensuring operational resilience, coordinating incident response, and maintaining continuity plans aligned with global standards. It focuses on improving uptime, optimizing recovery processes, and ensuring seamless continuity for merchants across multiple markets.
Lead incident response across EMEA, including triage, escalation, containment, recovery, and post-incident reviews
Maintain regional continuity governance, including BIA updates, RTO/RPO tracking, testing, and ISO 22301–aligned improvements
Coordinate with processors, acquirers, card networks, APM providers, and issuers to minimize disruptions and ensure redundancy readiness
Support merchant continuity through readiness checks, hypercare, risk controls, and escalation pathways
Oversee root-cause analysis and documentation, while tracking and implementing corrective actions
Manage and report key metrics such as resolution time, SLA adherence, incident impact, communication timelines, and test coverage
Lead and develop the regional Business Continuity team, including hiring, coaching, and performance management
Partner with engineering, operations, risk, compliance, and technology teams to embed continuity requirements and enhance resilience
Ensure regulatory readiness across markets and support alignment on global initiatives
6–8+ years in payments/fintech operations or business continuity
Strong background in payment operations, including processors, acquirers, card schemes, and APMs
Proven experience leading incidents across time zones
Working knowledge of ISO 22301, BIA, RTO/RPO, and continuity testing
Strong analytical skills with proficiency in Excel/Sheets; familiarity with Jira; BI/SQL knowledge is an advantage
Excellent communication and stakeholder management skills
Ability to prioritize, problem-solve under pressure, and lead high-performing teams
Fluency in English; additional languages are an added advantage
None
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