Public Course Desk Officer

This role involves coordinating and managing public training courses, including participant registration, course logistics, materials preparation, and client communication to ensure smooth delivery and high participant satisfaction.

Maintain and update the annual public course calendar

Register participants and maintain accurate attendance records

Prepare training materials, name tags, and certificates

Coordinate with facilitators and ensure venue, equipment, and refreshments are ready

Track course delivery, participant feedback, and evaluation reports

Respond to client inquiries via phone, email, or in-person

Send course notifications, joining instructions, and reminders

Maintain an updated database of clients, participants, and organizations

Follow up with prospective clients to confirm participation

Support marketing campaigns for upcoming courses through email, social media, and calls

Assist in creating course flyers and promotional materials

Maintain visibility of training calendar on the company website and digital platforms

Process registration fees, reconcile payments with accounts, and generate receipts

Prepare weekly and monthly reports on participant numbers, revenue, and client feedback

Liaise with managers to develop and improve training processes

HR or related degree with a 2:1 or first class from a top-tier university

Second degree or professional qualification is a plus

Minimum 5 years of Learning & Development experience

Experience in curriculum development

Proven record of meeting or exceeding executive-level sales targets

Excellent business writing and presentation skills

Strong B2B business development and networking skills

Experience in Financial Services, Technology, or Energy sectors

Board-level training experience is an added advantage

*Proximity to Lagos Island

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