Customer Service Representative

The Customer Service Officer will handle customer inquiries, resolve issues, and provide a positive experience for clients, supporting the company’s telecom services and operations.

• Respond to customer inquiries via phone, email, or in-person
• Resolve complaints and provide appropriate solutions promptly
• Maintain accurate records of customer interactions and transactions
• Assist customers with product or service information
• Collaborate with internal teams to address customer issues
• Ensure high-quality service standards and customer satisfaction
• Follow company policies and procedures in all interactions

• Previous experience in customer service or related roles
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Ability to work under pressure and manage multiple tasks
• Basic computer literacy for record-keeping and communication
• Professional and courteous attitude

None