Hotel Front Desk Officer

The Front Desk Officer will serve as the first point of contact for hotel guests, handling check-ins, check-outs, inquiries, and ensuring a professional and welcoming environment.

• Greet and assist guests during check-in and check-out
• Manage reservations, bookings, and guest inquiries
• Handle phone calls, emails, and other communication channels
• Maintain accurate records and guest information
• Coordinate with housekeeping and other departments for smooth operations
• Address and resolve guest complaints promptly
• Ensure the front desk area is clean, organized, and professional

• Previous experience in hospitality or front desk roles is preferred
• Excellent communication and interpersonal skills
• Professional appearance and customer-focused attitude
• Strong organizational and multitasking abilities
• Proficiency in basic computer and administrative tasks
• Ability to work under pressure and maintain composure

None