We are seeking a detail-oriented Customer Support Executive to assist guests with trip planning, liaise with partners, and ensure exceptional experiences for customers across the EMEA region.
Job Overview
Salary
Attractive
Job Type
Remote
Employment Type
Full Time
Location
Germany
Additional Location
(EMEA time zone, excluding The Netherlands)
Posted
November 27, 2025
Job Summary
Key Responsibilities
Assist guests in finding, booking, and organizing trips
Act as a liaison between guests and partners for seamless communication
Provide information, resolve inquiries, and manage complaints effectively
Utilize problem-solving skills to address complex customer issues
Maintain accuracy and attention to detail throughout the order process
Work independently as a remote team member while collaborating to meet performance targets
Build and maintain strong relationships with guests and partners
Required Qualifications
Previous customer service experience required
Understanding of scuba diving-related products and services is highly desirable
Fluent in English; additional languages (Spanish, French, German, Italian) are a plus
Strong analytical, problem-solving, and interpersonal skills
Ability to work independently and as part of a team
Positive attitude and commitment to outstanding service
Flexibility to work weekends and adapt to a dynamic work environment
Based in EMEA time zone (excluding The Netherlands)
Remote work experience preferred
Diving certificate is a strong advantage
Travel industry experience is desirable
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply on Website
Complete your application on the company's website
Contact Information
Submit your CV and cover letter explaining why you are a good fit for the role