Hilton is seeking an Operations Manager to ensure smooth coordination and high performance across all operational departments. The role focuses on maximizing revenue, improving guest satisfaction, maintaining service standards, and supporting departmental leaders in meeting operational goals.
Oversee daily operations across Front Office, Food & Drinks, Kitchen, Housekeeping, Engineering, Security, and other hotel departments
Work closely with the General Manager or Area General Manager on core property issues including customer service, facility upgrades, and expansion plans
Help develop achievable budgets and short- and long-term business strategies
Lead the management team and motivate staff to meet and exceed performance targets
Review and respond to internal audits, ensuring continuous improvement
Coordinate service delivery across departments to consistently exceed guest expectations
Enforce hotel and brand service standards across operations
Monitor operational costs, analyze performance, and address challenges promptly
Support career development and succession planning for Heads of Department
Gather and respond to guest feedback to maintain high satisfaction levels
Conduct regular meetings and briefings with departmental leaders
Degree or diploma in Hotel Management or any related field
Strong commercial understanding, preferably with Food and Beverage experience
Proven experience with budgeting, revenue forecasting, and financial planning
Broad knowledge of the hospitality, leisure, or service industry
Strong leadership, motivation, and team management abilities
Accountable, resilient, and able to work effectively under pressure
Excellent communication and problem-solving skills
Preferred Qualifications:
Familiarity with hotel property management systems
Previous experience in a similar or equivalent position
None
Complete your application on the company's website