Community and Programs Manager

This role oversees community engagement, program coordination, and general business development activities for the She Means Business community in Nigeria.

Engage actively with community members across social platforms and brand channels

Respond to comments, inquiries, and messages in a timely manner

Create and share tailored content such as posts, polls, videos, and newsletters

Communicate company updates, initiatives, and campaigns in ways that resonate with the audience

Represent the organization’s values and maintain a consistent brand voice

Monitor discussions, brand mentions, and online trends

Collect feedback and relay insights to management

Offer first-line customer support and escalate complex concerns appropriately

Develop strategies to expand and retain the community through campaigns and partnerships

Organize and host community events including webinars, live sessions, and meet-ups

Manage conflicts, negative feedback, and ensure adherence to community guidelines

Collaborate with internal teams and provide insights that support decision-making

Graduate degree

Minimum of three years experience

Strong communication and time management skills

Prior remote work experience or access to a reliable remote setup including a laptop, strong internet connection, and a conducive work environment

None