This role supports Haanta’s marketplace operations by managing vendor relationships, driving order fulfilment processes, and improving operational workflows. It requires a mix of relationship management, logistics oversight, and operational efficiency within a cross-border e-commerce environment.
Serve as the main contact for assigned African vendors and maintain strong working relationships
Guide new Tier 2 and Tier 3 vendors through onboarding, product listing, pricing, and platform standards
Monitor vendor activities and performance, offering coaching for improvements
Supervise product uploads, categorization, price updates, and availability checks
Oversee the entire fulfilment flow from order placement to delivery in North America
Coordinate with vendors to ensure timely processing, quality checks, and shipping readiness
Track shipments and resolve delays, customs challenges, or delivery issues
Review vendor inventory to maintain accurate product listings
Manage administrative updates, records, and communications with vendors and internal teams
Communicate order progress to customers and resolve issues such as damage, shortages, or quality concerns
Process returns, refunds, and exchanges according to company policies
Check vendor product samples to ensure they meet marketplace quality expectations
Establish and maintain quality standards for materials, construction, and product accuracy
Identify workflow bottlenecks and implement improvements
Keep accurate records of orders, shipments, and vendor performance
Develop clear operational procedures and track key metrics including accuracy, delivery performance, and satisfaction levels
Bachelor’s degree in Business Administration or related field
One to three years of experience in account management, vendor relations, or e-commerce operations
Strong background in order fulfilment and logistics, ideally in cross-border environments
Understanding of international shipping, customs processes, and trade regulations
Strong communication skills and ability to work across cultures and time zones
Strong problem-solving abilities and ability to handle multiple priorities
Self-driven and capable of working independently or remotely
Preferred Qualifications:
Experience in African markets or international marketplace settings
Understanding of North American customer expectations
Experience in startups or fast-paced organisations
Awareness of cultural differences between African and North American markets
Familiarity with data analysis and reporting tools
None
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