The NOC Officer is responsible for real-time monitoring, troubleshooting, and maintaining the performance and availability of the Solar Streetlight Network infrastructure and services, ensuring uninterrupted service delivery and operational excellence.
* Monitor network systems, servers, applications, and infrastructure tools 24/7
* Respond to network alerts, alarms, and incidents, escalating as needed per SLAs
* Perform first-level diagnosis and troubleshooting of connectivity and performance issues
* Track, document, and close incidents and requests using the ITSM/ticketing system
* Collaborate with technical support, field engineers, and internal teams to resolve network faults
* Support proactive maintenance activities including system updates, patching, and performance tuning
* Prepare daily, weekly, and monthly network performance reports
* Ensure compliance with network security protocols and operational policies
* Participate in shift rotations covering nights, weekends, and holidays
* HND/B.Eng/B.Tech in Electrical or Electronic Engineering
* 1–3 years of experience in a NOC, IT support, or technical operations role
* Strong understanding of data science and basic network protocols
* Experience using monitoring tools
* Strong analytical, diagnostic, and problem-solving skills
* Ability to work under pressure in a fast-paced, mission-critical environment
* Excellent communication and documentation skills
*Key Competencies:*
* Technical troubleshooting
* Network monitoring and incident management
* Attention to detail
* Teamwork and collaboration
* Time management
* Customer focus
* Adaptability and learning agility
None
* Competitive salary and allowances
* Career development and technical training support
* Health insurance and other employee welfare benefits
* Inclusive and collaborative work environment
Hybrid, 12-hour shifts
Send your application via email with the provided subject line