Operations and Sales Manager

• We are looking for an organized,goal-driven and customer focused operations and sales manager to oversee the daily operations of a hair saloon.
• The ideal candidate will ensure smooth business activities,manage staff performance,drive sales and create an excellent customer experience that reflects our brand values.

• Supervise daily salon operations to ensure efficiency and excellent service delivery.
• Manage and motivate salon staff, including hairstylists, receptionists, and support staff.
• Develop and implement sales strategies to attract new clients and retain existing ones.
• Handle customer inquiries, complaints, and feedback professionally.
• Monitor inventory levels and coordinate supply orders when necessary.
• Prepare weekly and monthly sales and performance reports for management.
• Ensure the salon environment is clean, safe, and welcoming at all times.
• Create and manage promotions, discounts, and marketing activities to boost revenue.
• Maintain records of expenses, sales, and employee schedules.

• OND / HND / Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years’ experience in sales, operations, or customer service (preferably in the beauty or hospitality industry).
• Strong leadership, communication, and organizational skills.
• Ability to multitask and work under minimal supervision.
• Good knowledge of social media marketing is an added advantage

Operational planning and management

Workflow optimization

SOP development and implementation

Resource and time management

Sales strategy development

Revenue growth and target achievement

Negotiation and closing skills

Team leadership and supervision

Performance management and KPI monitoring

Conflict resolution skills

Strategic thinking and business development

Customer relationship management

Strong written and verbal communication

Presentation and pitching abilities

Data analysis and reporting

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Ability to use digital sales and marketing tools

Problem-solving and critical thinking

High level of organization and attention to detail

Ability to multitask and adapt to fast-paced environments

Proactive and self-driven attitude

Professionalism and accountability

2

full time