GIG Mobility is seeking a dedicated Experience Officer to deliver exceptional customer service, manage reservations, and ensure smooth travel experiences for guests. The role involves direct interaction with clients at terminals, handling bookings, addressing complaints, and promoting the company’s services.
* Sell bus tickets and manage walk-in guest reservations using the online booking system.
* Maintain accurate guest reservation records and communicate arrival/departure information.
* Assist with luggage check-ins and escalate customer complaints or emergencies appropriately.
* Resolve service issues via phone, email, or in-person interactions.
* Forward rescheduling requests to relevant departments.
* Promote online bookings, app downloads, and other GIG Mobility products.
* Uphold the company’s policies on reservations, no-shows, and guest satisfaction.
* Demonstrate courtesy, professionalism, and helpfulness to guests, colleagues, and managers.
* Bachelor’s Degree or HND in any relevant discipline.
* Minimum 2 years of experience in customer service or related roles.
* Excellent customer service and interpersonal skills.
* Strong written and verbal communication abilities.
* Computer literate with effective time management.
* Problem-solving aptitude and organized, detail-oriented work style.
* Professional appearance and ability to remain calm under pressure.
* Flexible and adaptable to varying schedules.
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Send your application via email with the provided subject line