Customer Service (HMO Billing Officer)

Provide expert B2B customer support for pharmacies, HMOs, and corporate clients, handling orders, HMO billing, and medication inquiries while ensuring exceptional service and regulatory compliance.

Process and manage orders from B2B clients, verifying prescription details and resolving issues

Serve as the primary point of contact for clients, addressing inquiries and providing timely solutions

Leverage pharmacy knowledge to provide guidance on medication availability, pricing, and alternatives

Assist with prescription accuracy and compliance with regulatory standards

Navigate HMO billing portals to manage approvals, claims, and reimbursements

Collaborate with HMOs to resolve billing discrepancies and ensure timely processing

Maintain accurate records of transactions, approvals, and client interactions

Deliver exceptional customer service, proactively following up to ensure client satisfaction

Work with operations, logistics, and inventory teams to ensure seamless order fulfillment

Prepare and submit reports on client interactions, order fulfillment, and recurring challenges

Diploma or certification as a Pharmacy Technician, Pharmacy Assistant, or related healthcare qualification

Minimum 2 years’ experience in customer service within pharmacy, healthcare, or HMO sectors

Strong understanding of medications, prescriptions, and pharmacy operations

Familiarity with HMO billing processes and portals (claims, pre-authorizations)

Excellent communication, interpersonal, and problem-solving skills

Proficiency in CRM tools, Microsoft Office, and relevant software

Ability to work collaboratively in a fast-paced environment with strong organizational skills

Passion for improving healthcare access and delivering exceptional service

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