InterContinental Singapore is seeking a passionate and service-driven Guest Experience Executive to deliver exceptional guest interactions and ensure seamless hospitality experiences across Front Desk, Club InterContinental, and Concierge operations.
Provide a warm welcome and deliver memorable experiences to all guests.
Handle check-in and check-out efficiently in accordance with hotel standards.
Manage guest bookings, payments, and upselling opportunities professionally.
Attend and conduct daily shift briefings to align operations and guest priorities.
Handle group arrivals, allocations, and departures in coordination with the Rooms Controller.
Respond to guest emails and requests promptly and professionally.
Collaborate closely with Housekeeping and Engineering on room status and maintenance schedules.
Assist Sales & Marketing with room inspections and site preparations.
Support Concierge and Uniformed Services teams by providing guests with accurate information on hotel services, attractions, and dining.
Recognize and tailor experiences for IHG Rewards Club members and InterContinental Ambassadors.
Anticipate guest needs, resolve concerns promptly, and ensure personalized service delivery.
Mentor and supervise Guest Experience Ambassadors and Associates.
Support departmental goals in upselling and loyalty program enrollments.
Ensure compliance with hotel safety, security, and emergency response standards.
Collaborate with the Club InterContinental Manager and Culinary team to uphold brand dining standards.
Minimum Diploma or equivalent qualification in Hospitality Management or related field.
Strong experience in Front Office or Guest Relations roles within the hospitality sector.
Excellent communication, interpersonal, and organizational skills.
Ability to multitask effectively across different departments.
Leadership capability and passion for mentoring team members.
High attention to detail, professionalism, and a guest-centric mindset.
Proficiency with hotel property management systems and Microsoft Office tools.
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Complete your application on the company's website