The Concept Group is seeking an Operations Implementation and People Performance Executive to optimize workflows, implement operational strategies, and manage team performance within the Business Operations unit.
Job Overview
Job Type
Hybrid
Employment Type
Full Time
Location
Lagos, Nigeria
Additional Location
None
Posted
November 12, 2025
Job Summary
Key Responsibilities
* Lead rollout of operational strategies and improvements
* Coordinate with departments to implement new policies, systems, and tools
* Monitor effectiveness of implemented solutions and propose enhancements
* Define and track KPIs for the Business Operations unit
* Conduct data-driven appraisals and provide structured feedback
* Develop and manage employee training programs
* Collaborate cross-functionally with HR, finance, compliance, and risk teams
* Collect, analyze, and interpret operational and performance data
* Prepare performance and operational reports for the Head of Business Operations
* Use tools like Excel, Power BI, or similar for data analysis and visualization
Required Qualifications
* Bachelor’s degree in Business Administration, Management, Data Analytics, or related field
* Minimum 2 years’ experience in operations or performance management, preferably in financial services
* Proficiency in data analysis and reporting tools (Excel, Power BI, etc.)
* Knowledge of process improvement methodologies (Lean, Six Sigma) is advantageous
Skills & Competencies
Experience
None
Benefits & Perks
Work Schedule
Additional Information
How to Apply
Apply via Email
Send your application via email with the provided subject line
Email Address:
careers@conceptgroup-ng.com
Subject Line:
"Use the job title as the email subject."